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Writer's pictureMindy Gross

Text Message Forwarding for Businesses

Updated: Aug 17

Never miss a customer's message by automatically forwarding inbound texts and replies to your phone, email, or your messaging dashboard's inbox.


beautiful black woman boutique owner in denim shirt reading text message from customer
What is Text Forwarding

Text forwarding delivers inbound text messages to your mobile device, email, or your message dashboard's inbox to ensure your business is responding to your customers' questions and concerns.


Why Enable Text Forwarding

  • 98 percent of all text messages are opened and read.

  • 91 percent of Americans keep their mobile devices within arm's length at all times.

  • 95 percent of SMS messages are opened and read within the first 3 minutes of delivery.

  • 53 percent of consumers said they want the ability to quickly communicate with the brand one-on-one through two-way text conversations.


How Businesses Use Text Forwarding

Customer Support

Don't miss out on providing timely responses to customers' questions and concerns by quickly responding through their preferred channel—text messaging. You can utilize our two-way-texting feature to communicate basic information via the message


Sales and Marketing

Get notified immediately when a potential customer contacts you via text with questions about your products and services.


Rescheduling Reservations

When sending automated reminders about reservations and appointments, customers may reply if they need to cancel and propose a new time. However, with text forwarding, you can also set up an automated response that provides you phone number and asks that they instead call you to modify or cancel any reservations.


Benefits of Text Forwarding

  • Send messages to your mobile device, email, or online dashboard's inbox.

  • Allow team members to receive notifications via their preferred messaging channel.


Notifications

  • Email— You have the option to log into your dashboard's inbox to respond. The customer will see your response as a text message sent from your texting number.

  • Text message— You can either click on the customer's phone number in the text message and choose to text them back or call directly from your own mobile device or log into your dashboard's inbox to respond. Your response will be seen as a text message from your texting phone number.

  • Inbox Message— Respond from your dashboard's inbox with two-way texting.

Screenshots of text and email notifications

You can easily enable these notifications and add multiple users to receive them. If you need assistance, your Age Texting customer success partner would be happy to help.






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